Training Administration and Office Management for Female Professionals

Training Administration and Office Management for Female Professionals

INTRODUCTION

The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.

This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.

WHO SHOULD ATTEND?

This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.

PROGRAMME OBJECTIVES

• By the end of the course, participants will be able to:
  • Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
  • Utilize excellent communication skills to be even more impactful in the workplace
  • Structure their workload for optimal performance and results, using effective time management strategies
  • Build effective relationships with direct managers by adapting to different working styles
  • Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

TRAINING METHODOLOGY

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.

PROGRAM OUTLINE

• Building on existing skills
  • The role of an office professional in the 21st century
  • Communication skills and techniques
  • Confidence as a tool
  • Assertiveness in the workplace
  • Time management under pressure
  • Organizational skills
• Managing the workload
  • Task planning
  • Prioritizing the workload
  • Understanding the business – the big picture
  • Taking control of the workload
  • Change management in the work environment
  • Effective goal setting
• Communicating effectively
• Active listening
• Effective business letter writing
• E-mail writing
• Minutes writing
• Note writing
• Report writing

• Powerful presentation skills
  • Creating presentations
  • Winning the room
  • Presentation styles
• Managing relationships
  • Image and perception management
  • Effective working relationships
  • Working styles
    • Identifying styles
    • Adapting to work styles
  • Having valuable meetings
  • Being a team player
  • How and when to delegate
• Emotional intelligence
• Understanding and influencing behaviors
• Expressing needs and opinions with clarity
• Giving and receiving feedback
• Resolving conflict
• Utilizing empathy to achieve a common goal

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

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Catatan :

Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan 

dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, 

silahkan mengirimkan ke alamat email yang tercantum di web kami.

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Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada 

website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat 

kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.

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Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel 

mohon tanyakan kepada kami untuk jadwal terbarunya.

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Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

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Venue : di Yogyakarta, Jakarta, Bandung, Bogor, Cirebon, Solo, Semarang, 

Surabaya, Malang, Bali, Lombok, Samarinda, Balikpapan, Banjarmasin, 

Pontianak, Makassar, Medan, Palembang, Lampung, 

Timor Leste, Thailand, Singapore , Kuala Lumpur.  

(dengan harga dan minimal kuota yang berbeda)

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