INTRODUCTION
Customer satisfaction is a key measure of a project's quality. It's important to keep in mind that project quality management is concerned with both the product of the project and the management of the project. If the customer doesn't feel the product produced by the project meets their needs or if the way the project was run didn't meet their expectations, then the customer is very likely to consider the project quality as poor, regardless of what the project manager or team thinks. This course covers all the the things that the project manager needs to know in order to keep customers satisfied.
PROGRAM OBJECTIVES
- Viewing perspectives in project quality management
- Measuring Customer satisfaction based on Quality management — Customer satisfaction — Guidelines
- Identifying the most appropriate Project Quality Assurance techniques/tools and process to employ
- Being aware of the aims, objectives and benefits of key and important Project Quality Assurance techniques.
- Understanding the role of Quality Assurance in controlling projects
- Learning tools and techniques that form the basis of the key quality assurance principles
WHO SHOULD ATTEND?
- Project Managers,
- Project Coordinators,
- and project team members.
PROGRAM OUTLINE
- Quality Assurance Principles
- Type of data to be collected
- Methods for collecting data
- The Costs of Quality Assurance
- Project (Quality) Responsibilities
- Customer Requirements, specification and project definition
- Configuration, document and general change control
- Document Validation & Verification Methods,
- Project Sizing
- Risk Management & Risk Assessment Techniques e.g. FMECA, Fault Tree Analysis, etc.
- Project Planning
- Quality Planning
- Project Records
- Configuration Management
- Reviews and Monitoring (Including; Cost, Specification, Time and Health & Safety)
- Suppliers (Supplier Quality Control)
- Deliverables (Validation)
- Project Audit
- Corrective and Preventive Action
- Problem Resolving
- Project Closure
- Relevant Standards: ISO 9001 Model for a Quality Management System,
- ISO 10005 Quality Management Guidelines for quality plans,
- ISO 10006 Quality management systems
- Guidelines for quality management in projects,
- BS 6079-Guide to Project Management
