INTRODUCTION
- Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications.
PROGRAMME OBJECTIVES
- Identifying the range of communication used in business
- Identifying effective and ineffective communication
- Identifying and handling barriers in communication
- Understanding how to conduct successful business meetings
- Identifying and appreciating the techniques that can improve your personal communication skills
WHO SHOULD ATTEND?
- Supervisors
- Managers
- Executives
- Anyone who needs to improve his/her communication skills
PROGRAM OUTLINE
- The various business communication styles
- Businesses communication with customers
- The importance of communicating effectively with customers
- The importance of communicating effectively within the organization
- Communication is a single direction
- Identifying suitable communication styles for a particular task/situation
- The main characteristics of effective communication
- The difference between sending a message and communicating it
- Techniques for effective communication
- Non-verbal communication
- Political barriers to communication
- Business design barriers to effective communication
- How technology assists with communication
- When to use individual and group meetings
- Selecting meeting attendees and agenda
- How meetings best achieve their aims
- Presenting information during the meeting
- The best personal communication style
- Is your communication understood by others (recipients)?
- Personal information presentation style
- Managing conflicts during meetings
