INTRODUCTION
- In modern working environments, more and more assistants are encouraged to take on office management responsibilities. Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help. This can be very challenging as not only will workload increase but the person will also be required to use skills never used before. It is not uncommon to feel lost and unsupported in the office management role, where everyone having high expectations of the worker and yet offering very little help and guidance. In this course, participants will learn how to get assistance, and organize office work effectively.
PROGRAMME OBJECTIVES
- Applying assertive communication and problem-solving skills
- Applying techniques to plan and manage workload effectively and achieve objectives
- Understanding the range of responsibilities and skills required by the office manager
- Applying various approaches when dealing with the management, teams and individuals
- Creating and applying a checklist of systems and procedures to aid the smooth running of the office
WHO SHOULD ATTEND?
- Office employees
- Secretaries
- Supervisor
- Managers
- Anyone who regularly takes on office management responsibilities
- Those who are in existing office management positions
PROGRAM OUTLINE
- The core components of the office manager role
- Clarifying expectations
- How to plan – a step by step framework for success
- The importance of robust project management skills
- Documentation control
- Organizing and structuring processes and procedures
- Problem solving and decision making
- Developing a systematic way of managing a workflow
- Personal ‘time stealers’
- 'Hurry sickness’ effect
- Working at an optimum level to ensure successful outcomes
- Personal skills required to use time more effectively
- The critical importance of robust negotiation skills
- Personal strengths and how play to them
- Tactics and countering tactics
- Why win/win is the ultimate goal in any negotiation
- How to get your message across firmly and fairly
- Best practice communication models: Email, communication meetings
- Effective business writing
- Writing instructions and process guides
- Getting hands on the information needed
- Influencing upwards
- The role of influencing within modern organizations
- Influencing across business functions
- How to prioritise
- Best practice time management techniques
- Practical steps for increasing productivity and efficiency
- How to introduce change painlessly
- Pre-empting and managing potential negative impact
- Dealing with the organizational hierarchy
- How to handle emotions and feelings in a professional way
- Conflict resolution – suggested strategy and outcomes
- The importance of keeping things in perspective
- Dealing with crisis scenarios
