Training Office Management Skills
INTRODUCTION
- A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help participants develop an assertive and organized approach to managing people and processes in their office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.
PROGRAMME OBJECTIVES
- Understanding best practice in key office procedures
- Learning roles and responsibilities of an officer manager
- Being able to manage office communications and meetings
- Keeping detailed records in office
- Organizing business relationships
WHO SHOULD ATTEND?
- Secretaries
- Office managers
- Executive assistants
- Anyone who is responsible for the planning and organizing of an office environment
PROGRAM OUTLINE
- Defining the role of the office manager
- Key skills of an officer manager
- Business etiquette
- Workplace ethics
- Entertainment etiquette
- Workplace security
- Communication strategy
- Appointment setting
- Handling visitors effectively
- Making travel arrangements
- Business meetings
- Events arrangement
- Office administration
- Business intelligence
- Influencing stakeholders
- Conducting risk assessment
- Budgeting and planning
- Information governance
- Necessary components
- Technology aid
- Handling phones and e-mails
- Confidentiality
- Copyrights essentials
- Contracts
- How to structure commercial arrangements
- Using standard forms
- Business documentation
- Bookkeeping
- Filing systems
- Filling electronic or paper documents
- Naming records
- Reviewing and destroying records
