INTRODUCTION
This Course is designed to increase the skills of Support personnel across a range of disciplines. The Course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.These skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace.
PROGRAMME OBJECTIVES
- Understand the importance of effective administration skills within an organization
- Identify the roles of an Office Manger
- Manage time efficiently and be able to think proactively
- Describe the essentials of an effective office system;
- Perform basic Human resources Functions
- Understand the basic management functions of Planning, Organizing and controlling
- Introduction into the basic office administration functions
WHO SHOULD ATTEND?
- Junior Managers/Supervisors
- Records management officers
- Executive secretaries
- Administrative Assistants
- Administration Officers
PROGRAM OUTLINE
- The role of a manager
- Organizing the Organization
- How recruitment & selection affect office management
- Writing job description
- Conducting a job interview
- Office/Workplace ethics
- Office administration
- The office layout
- The paper flow challenge
- Planning, organizing and controlling
- Introduction to Time management
- Prevent overuse of technology
- The top office time wasters
- Organizational faults
