Training Accountability in Workplace

Training Accountability in Workplace

INTRODUCTION

Sometimes managers will let employees avoid accountability because they dislike confrontation. But a lack of individual accountability is bad all around. It’s bad for the employees who likely know they aren’t performing well, and at the same time for manager who are responsible for these employees. In this course, participants will learn how to spread easily a culture of accountability, and maintain it in their organizations.  

PROGRAMME OBJECTIVES

• Describing the expected outcomes, values and guidelines
• Getting sufficient authority to make decisions in their fence line
• Providing adequate resources to get the job done
• Providing skills, coaching and training
• Applying consequences, good or bad depending on the results

WHO SHOULD ATTEND?

• Executives
• Managers
• Supervisors
• Anyone who is or will be responsible for managing teams or individuals

PROGRAM OUTLINE

• • The impact of accountability’s absence 
  • Marks of the presence of accountability 
  • How to foster accountability in the workplace
  • Prerequisites of accountability 
  • Defining goals and expectations 

• • Creating a culture of accountability within all employees 
  • The accountability cycle
  • Building blocks of accountability
  • How accountability starts with every person
  • Employee’s engagement 

• • Manager’s role in the accountability cycle 
  • Improving feedback skills
  • Ingredients of good feedback
  • Feedback at one-to-one meetings 
  • Providing support and trust

• • Identifying learning opportunities
  • Ways for successful delegation 
  • Encouraging a culture of continuous improvement
  • Follow through and follow up

• Setting Key Performance Indicators (KPI) 
• Consequences on the job done 
• Avoiding blame shifting
• Identifying poor performance before it spirals
• Managing conflict at an early stage