INTRODUCTION
A performance improvement plan is a formal process used by supervisors helping employees to improve performance or modify behavior. The performance improvement plan, as it is sometimes called, identifies performance and/or behavioral issues that need to be corrected and creates a written plan of action to guide the improvement and/or corrective action. This course offers a deep-dive into HPI topics, presenting an engaging, interactive and easy-to-apply way
PROGRAMME OBJECTIVES
- Knowing the origins and major theories of HPI
- Being able to examine and apply analysis models to determine the performance gap and its root causes
- Learning how to evaluate the impact of solutions
- Outlining a strategy for selecting solutions that address the root causes of performance gaps
- Identifying standard practices and relationships engaged in by performance consultants
- Learning how to lead the design and development of solutions
WHO SHOULD ATTEND?
- Human Resource Managers
- Training & Development Managers
- Team leaders
- Supervisors and team members
- Anyone who is or will be responsible for managing teams or individuals
- Anyone involved in HR planning.
PROGRAM OUTLINE
- What is Human Performance?
- Human Performance Improvement (HPI) Theory
- HPI Principles
- Origins of Human Error
- Hazardous Attitudes
- Error Precursors
- Type of Error
- Active Erros
- Latent Errors
- Understanding Events
- Error Defenses
- Heisenberg Model
- Zero Operational Upsets
- Organizational Values
- Blame Cycle
- Accountability vs.Culpability
- Performance Culture
- Fallacy of Competing Resources
- Leaders Influence
- Implementing HPI
- Human Performance-A Systems Approach
- Performance Improvement Process
- Anatomy of an Event
- The Performance Model
- Using Performance Improvement Process
- Using Warning Letters in HPI
- Performance Improvement Plan (PIP)
- Termination
- HPI Meetings & PIP
- Track of Employee Performance
- Supervisory Investigations
- Coaching in HPI
