INTRODUCTION
In the competitive environment of today, availability and reliability of assets are becoming an increasingly important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being used as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.
PROGRAMME OBJECTIVES
- Understanding how to decide rationally what maintenance activities to outsource and what not to
- Learning the features, functions and benefits of lean maintenance contracts
- Understanding the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
- Learning how to define service levels and monitor the contractor performance
- Learning how to develop and negotiate a maintenance contract
- Recognizing the common pitfalls
- Understanding how to evaluate the delivered performance of all parties involved
- Learning how to implement maintenance contract management
WHO SHOULD ATTEND?
- All professionals negotiating, managing and verifying maintenance contracts
- Teams who have been assigned with the responsibility of establishing a maintenance contract
- Anyone who wishes to improve themselves on Maintenance Contracts & Outsourcing
PROGRAM OUTLINE
- The ‘business’ of maintenance
- The role of contracts in the commercial environment
- Contract Law Fundamentals for Non-Lawyers
- Contract Law Masterclass for Non-Lawyers
- Contract Law Advanced Masterclass for Non-Lawyers
- Contract Management
- Planning the contract lifecycle
- Contract drafting methodologies
- Contract Administration Fundamentals
- Contract Drafting & Negotiation Fundamentals
- Contract Drafting, Management & Strategy Masterclass
- Negotiation skills and techniques
- Contract Negotiation Masterclass
- Contract Design, Structure & Strategy
- Developing the price schedule
- Contract Management & Governance
- Contract Scorecard – Contract Design Masterclass
- Developing the service level agreement
- Tendering & Procurement
- Tender Preparation & Evaluation
- Tender Writing Masterclass
- Contract operations
- Contract Specifications
- Designing maintenance contract outcomes
- Choosing a contract administration team
