INTRODUCTION
This highly interactive Priority Management training course will give you the tools and techniques needed to manage your time proactively and effectively. Successful people set themselves goals and objectives. They know what they need to do, how they need to do it and have a plan to help them achieve it. How you plan and prioritize your day are two of the key skills needed to be successful and add value to your organization. Time is one of our most valuable resources yet we don’t always manage it as effectively as we could. This can lead to a stressful working environment which will prevent you from being successful and achieving your goals. A key aspect of addressing this challenge is the ability to influence others to support you in a way that assists achieving mutual goals. To do this, finely honed communication skills are considered by many thought leaders to be an integral part of any business professionals’ toolkit. This two-module Priority Management training course covers these strategic areas in a unique, proactive manner, which will result in top quality performance back in the workplace.
This training course will highlight:
- How to set yourself realistic goals and objectives
- The importance of planning and prioritizing daily, weekly and monthly
- The relationship between Emotional Intelligence and Influencing
- Techniques to help you structure a compelling proposition
- The role of effective communication in managing your day more effectively
- Techniques to manage workplace stress
- How to manage the demands of others who want / need your time
PROGRAM OBJECTIVES
- Set yourself meaningful goals and objectives
- Plan, prioritize and manage your time more effectively
- Communicate positively and assertively with time stealers
- Run more effective meetings and delegate effectively
- Identify and reduce stress in yourself and others
- Present your ideas in a compelling way
- Negotiate effectively whilst building long term relationships
- Design and deliver a memorable presentation
- Influence Decision Making in the workplace
- Build long lasting business relationships with others
WHO SHOULD ATTEND?
- Team Leaders
- Supervisors
- Heads of Department
- Training Professionals
- Senior Business Leaders
- First Line Managers
- General Managers
- Middle Managers
- Project Managers
- Employees with a specific development need to influence and persuade other people more effectively
PROGRAM OUTLINE
MODULE I - Setting Priorities, Time Management & Stress Reduction: Managing Stress & Pressure at Work
Managing Yourself and Your Day
- Goal Setting – Why have Goals?
- Setting SMART Objectives to achieve your Goals
- Planning and Scheduling your Activities
- Establishing Responsibilities and Priorities
- Effective Use of Diaries, Time Planners, Time Logs, etc.
- Criteria for Prioritizing using the Urgent and Important Model
- My Perfect Day – When are you at your best?
Personal Time Management Styles and Communication
- Your Time Management Style – Productive or Obstructive?
- Highlighting Personal ‘time-stealers’ and Areas for Development
- Procrastination – the Stealer of Time
- Dealing with Interruptions and Distractions – staying focused
- Communication Styles and How to Use Positive Communication to Aid Productivity
- Empowerment Techniques – Learning when to push back using the WISH Model
Effective Meetings and Delegation
- Meeting Preparation – What tools do you need?
- Managing the Meeting – Time-keeper, Note Taker, Chairperson
- Tips and Techniques for Effective Meetings
- What does Effective Delegation look like?
- Styles of Management that Aid and Hinder Delegation
- How to Delegate Successfully
- Understanding How People Learn
- The Use of Feedback in the Delegation Process
Understanding Workplace Stress and its Causes
- What is Stress?
- What Contributes to Workplace Stress? – The Top Ten Causes
- The Impact of Stress on Personal Performance – the Positive and Negative Effects of Stress
- Recognizing the Signs of Stress in ourselves and others
- Tips and Techniques for Managing Stress
- Maintaining an Effective Balance between Home and Work
Managing Workplace Stress through Behavior and Communication
- Understanding Behavior Types: Passive, Aggressive, Passive Aggressive and Assertive
- How our thought process affects our behavior
- Developing Self-assertiveness to Achieve Greater Control over Stress
- Conflict Management – common cause of Stress
- Analysis of Individual Conflict Management Styles
- Using Emotional Intelligence to Manage Stress and Conflict Situations
MODULE II - Personal Effectiveness & Influencing Skills: Communicate, Negotiate, Influence & Persuade
Personal Inter Communication Skills
- Defining Influencing and Persuasion
- The Science of the Change Curve and Your Role in Influencing Others
- Exploring the Barriers to Effective Communication
- How the Brain works in the Communication Process
- Understanding How People filter Information
- The Relationship between Emotional Intelligence and Building Powerful Working Relationships
- The Importance of Non-verbal Communication when interacting with others
- Completion of Own Personal Profile
Effective Influencing Skills
- Understanding the Communication Cycle
- Introduction to the Influencing Model
- The Critical Elements of the Influencing Model explained and demonstrated
- The Key Skills of How to Listen Effectively
- Asking Questions to Understand the other parties perspective
- Structuring a Strong and Compelling Argument
- The Importance of Flexibility when proposing a Solution
- Influencing Decision Making at Work
- How to Use Decision Making Tools in Practice
Negotiating Win-Win Outcomes
- Defining Negotiation and the Characteristics of an Effective Negotiator
- Understanding the Concept and Language of Negotiation
- Why all business professionals need excellent negotiation skills in the workplace?
- The Zone of Possible Agreement (ZOPA) – Understanding Negotiation Parameters
- Preparing for your Negotiations using the Like, Intend and Must (LIM)
- Learning How to Identify Negotiable Variables – What do I trade?
- Exploring Why BATNA (Best Alternative to a Negotiated Outcome) is a powerful negotiation tool
Delivering a Presentation Effectively
- Understanding the Key Components of Delivering a Memorable Speech
- The 5 P’s of Preparation Explained
- The Importance of Structure when Preparing a Presentation
- Introduction and Use of the INTRO Formula
- How to Use your Voice Effectively
- Exploring the Role of Body Language when Presenting
- Top Tips on How to use PowerPoint
- Discover the Power of Illustrations and Stories
- Learn How to Control Nerves before Delivering a Vital Speech
- Using the Personal Vocal Checklist
Communication Strategies for Professional Excellence
- The Six Laws of Persuasion Explained
- The Importance of Raising Personal Visibility and Credibility in the Workplace
- Determining Who You Need to Know in Your Organization to Increase Your Sphere of Influence
- How to Build a Personal Influencing Network Map
- Developing a Personal ‘Plan of Action’ for your return to Work
- Exploring Resources for Your Ongoing Personal Development
Permintaan Brosur penawaran Training
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