Training Key Performance Indicators and Balanced Score Cards

Training Key Performance Indicators and Balanced Score Cards

INTRODUCTION

Many organization have implemented performance measurement systems but have not benefited from the expected improvement that performance measurement can bring. This course provides the opportunity to re-visit and overhaul the measurement systems in your department or organization. The course provides a link between Mission and Action by working through success factors and performance measures. It differentiates between key performance indicators (KPIs), performance indicators, and different types of result indicator explaining to whom and how each should be reported and used. It also focuses on how to implement a successful Performance Measurement System, including Dashboards and Scorecards.

PROGRAMME OBJECTIVES

• Form a mechanism for managing corporate strategic goals
• Establish a systematic approach to forming corporate targets
• Develop a system of indicators covering all targets set by management
• Ensure the appropriate controls for goal achievement
• Align management decisions with long-term company goals
• Establish a mechanism to choose the most effective projects for meeting set goals

WHO SHOULD ATTEND?

• Managers 
• Supervisors
• Professionals, leaders and others responsible for goal/target setting/monitoring
• Anyone who is involved in developing and implementing performance measures
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PROGRAM OUTLINE

• • The need for performance measurement
  • How the course is structured and why it is structured in that way
  • Current methods of measurement and common failings
  • A better alternative: linking mission to action
  • Performance measures, performance indicators, KPIs, results indicators and key result indicators

• • The organisational perspectives
  • Characteristics of KPI
  • Dashboards and scorecards: explanation, what they are for and who uses them
  • Foundations for successful management: the best practice model
  • Success factors
  • Excel: scorecard and dashboard chart types and variations continued, textual dashboards and in-cell charts

• • How to develop and standardise performance metrics
  • The metric template
  • Phase 1: Developing management commitment and inaugurating a winning team
  • Phase 2: Planning for success

• • Phase 3: Clarifying the success factors and measurements
  • Phase 4: Implementing the system company-wide
  • Phase 5: Finalising the metrics and developing a reporting structure

• • Phase 6:  Maintenance and embedding the system
  • Implementation lessons
  • Review and wrap up
  • Excel: advanced features and skills for dashboards and scorecards