Training Knowledge Management

Training Knowledge Management

INTRODUCTION

This course will develop your knowledge and understanding of contemporary theories and practices of knowledge management (KM) by examining the relationship between a theoretical understanding of knowledge management and real-life situations and by integrating different dimensions of knowledge management arising from human resource management, information systems and strategic management. The course will explain the concept of `intellectual capital’ and how it is managed and exploited in organisations. It will demonstrate a critical understanding of knowledge management policies and strategies in organisations that enhance effectiveness. Participants will be able to apply a range of transferable skills including literature search, analytical skills, application of theory to real-life situations, teamwork, motivation and interpersonal skills. 

PROGRAMME OBJECTIVES

• Explore the different conceptualisations of organizational learning
• Explain how knowledge management systems can assist in a variety of organizations
• Understand different ways of thinking about strategy
• Understand the nature of organizational culture
• Understand effective ways of implementing knowledge management initiatives
• Explain the characteristics of the notion of intellectual capital from a historic perspective
• Contrast differing frameworks and conceptions of intellectual capital

WHO SHOULD ATTEND?

• Managers
• Supervisors
• Executives
• Anyone who aspires to hone his knowledge management skills

PROGRAM OUTLINE

• Introduction to Knowledge Management 
  • Knowledge management defenition 
  • Different perspectives on knowledge management 
  • The difference between data, information and knowledge
  • Managing knowledge from ancient times to today

•  Organizational Learning 
  • Individuals' learning styles
  • Teams' learning styles 
  • Organizations' learning styles 
  • The role of politics in organizational learning
  
  
  Change Management 
  • Leadership and change 
  • Change management strategies 
  • Human Resource Interventions in change management

• Knowledge Management Tools 
  • Tools for organising knowledge 
  • Tools for capturing knowledge 
  • Tools for evaluating knowledge 
  • Tools for sharing knowledge 
  • Tools for storing and presenting knowledge 
  
  
  Knowledge Management and Culture 
  • The nature of organizational culture 
  • The role of culture in knowledge conversion and creation processes 
  • Communities of practice and the role of storytelling 

•  Knowledge Management Systems 
  • Systems thinking 
  • Drivers of knowledge management systems 
  • Knowledge management systems 
  
  
  Strategic Management Perspectives 
  • Strategic management: schools of thought 
  • Resource-based and knowledge-based view of the firm 
  • Information systems and knowledge management strategy

•  Knowledge Management and the Learning Organization 
  • Organizational learning and the learning organization 
  • Dominant models of the learning organization 
  • Power, politics and the learning organization 
  
  
  Intellectual Capital 
• Emergence of intellectual capital from a historic perspective 
• Commonality among intellectual capital frameworks 
• Intellectual capital as a narrative