INTRODUCTION
The aim of emergency planning is to ensure that the safety of the organization if maintained, as far as possible, during crises and difficult situations. Planning for emergencies provides a sense of predictability about how they will be managed if they occur. This course is prepared to support site leaders in their responsibilities in relation to the management of crises in terms of prevention, preparation, response and recovery.
PROGRAMME OBJECTIVES
- Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
- Learning how to identify incidents and crises
- Taking away step-by-step guidance on how to validate plans
- Learning how to avoid mis-management and prevent the situation from exacerbating
- Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively
WHO SHOULD ATTEND?
- Managers
- Supervisors
- Executives
- Anyone who is or will be responsible for managing teams or individuals
PROGRAM OUTLINE
- The concept of crises and difficult situations
- Crisis management vs. risk management
- Identifying potential crises
- Assessing the different crisis stages of crisis evolution
- Leadership’s role in a crisis
- The panic button
- The concept of crises and difficult situations
- Crisis management vs. risk management
- Identifying potential crises
- Assessing the different crisis stages of crisis evolution
- Leadership’s role in a crisis
- The panic button
- Leaders responses to crises
- Maintaining control
- Staying organized
- Planning, organizing and guiding
- Psychological safety for your team
- Leaders responses to crises
- Maintaining control
- Staying organized
- Planning, organizing and guiding
- Psychological safety for your team
- Phases of crisis management
- Skills of explaning and presenting crisis
- Team contribution and role in crisis
- Gathering facts
- Creativity during hard times
- Problem solving techniques
- Phases of crisis management
- Skills of explaning and presenting crisis
- Team contribution and role in crisis
- Gathering facts
- Creativity during hard times
- Problem solving techniques
- Communication during crisis
- Need for Crisis Communication
- Reaching important audiences
- Establishing notification and monitoring systems
- Protecting the confidentiality of information
- Communication during crisis
- Need for Crisis Communication
- Reaching important audiences
- Establishing notification and monitoring systems
- Protecting the confidentiality of information
- Leadership after the crisis
- Post-crisis analysis
- Achieving effective error management systems
- Rebuild and reassure
- Review and revise
- Restore and reinvigorate
- Leadership after the crisis
- Post-crisis analysis
- Achieving effective error management systems
- Rebuild and reassure
- Review and revise
- Restore and reinvigorate
