Training First Line Manager

Training First Line Manager

INTRODUCTION

As the name implies, the first line manager is the person whose position lies in the front line as a connection between higher level managers and employees in the HR department. His job responsibilities include planning how to implement corporate strategy. They assign tasks to staff and control their quality of work. They are also their problem solvers. In this course, you will be able to differentiate between first line managers and other levels at the managerial ladder. You will also learn how to develop your skills and techniques to perform your job to the best of your ability. 

PROGRAMME OBJECTIVES

• Understanding the duties and the importance of a first line manager
• Being able to manage your team
• Communicating effectively
• Maintaining good relationships with employees
• Hiring the right emplyee in the correct place

WHO SHOULD ATTEND?

• First line managers
• Executives
• HR staff 

PROGRAM OUTLINE

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  • The difference between front line manager and middle and high level managers
  • Job responsibilities
  • Frame of authority
  • Conducting a management project
  • Resource planning
  • Validating and analysis of information
  • Meeting stakeholders needs
  • Managing communication
  • Reporting problems
  • Implementing corporate strategy
  • Corporate Social Responsibility
  • Developing leadership skills
  • Discovering your leadership style
  • Planning and prioritizing
  • Team building and motivating people
  • Employees’ relations
  • Managing Conflicts
  • Arbitration
  • Managing Change
  • Quality Management
• Identifying issues which affect performance
• Training employees
• Assisting others with their development
• Recruitment and interviewing techniques
• Employment contracts
• Legal framework