INTRODUCTION
Business Process Analysis and Modelling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management and continuous process improvement. In this GLOMACS Management & Leadership training seminar on Business Process Analysis & Modelling, the participants will acquire the knowledge and skills to analyse and accurately model business processes at the enterprise level as well as the detailed workflow level. In this Management & Leadership training course, delegates will acquire the knowledge and skills to map and model business processes at enterprise level as well as detailed workflow level. This course also provides a step-by-step approach to effectively analyse processes to ensure that business process models accurately reflect reality and includes stakeholder requirements. The process approach is one of the most successful means to improve the operations of the company, improve competitiveness, increase efficiency, reduce costs and enhance customer and employee satisfaction. Delegates will learn the Business Process Modelling Notation (BPMN). This is a widely-used, open modelling standard that combines business-friendliness with the precision required to effectively implement and automate business processes. It is easy to understand and can be applied to all aspects of business process innovation. Practical analysis and modelling work using the techniques is done throughout the training course.
This training seminar will highlight:
- The accurate description of business processes requires rigorous analysis
- Business process models provide a baseline from which to improve
- Analysis and modelling facilitates improvement through uncovering anomalies, redundancies and deficiencies
- Models provide the basis for studying and testing a process design and measuring process outcome
- Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
- Models provide clear business process definitions for the effective operation of the business
PROGRAM OBJECTIVES
- Understand business processes and their components
- Apply process analysis concepts and techniques
- Define processes using Business Process Modelling Notation (BPMN)
- Develop business process architecture
- Analyse process customer requirements
- Specify measures of business process performance
- Diagnose the health of a business process
- Use process improve techniques to transform business processes
WHO SHOULD ATTEND?
- Business Managers
- Business Process Analysts
- Process Owners
- Business and Systems Analysts
- Information Technology Professionals
- BPM Project Leaders
- BPM Project Team Members and Quality Specialists
PROGRAM OUTLINE
Understanding Business Processes
- Overview and Key Concepts
- An Introduction to Business Processes
- Types of Business Processes
- Identifying and Naming Business Processes
- How to Analyse the Components of a Business Processes?
- Business Processes Modelling Concepts
- Practical Analysis Work
Developing Business Process Models using Business Process Modelling Notation (BPMN)
- An Introduction to Business Process Modelling Notation (BPMN)
- The Mechanics of Business Process Modelling
- Modelling Business Processes Events
- Representing Detailed Branching and Joining Logic
- Business Processes Patterns
- Modelling Processes using the Basic BPMN Elements
- Practical Business Process Modelling Work
Advanced Process Modelling Using BPMN
- Extended BPMN Modelling Elements
- Developing Hierarchical Diagrams
- Using Pools and Lanes
- Handling Process Exceptions
Analysing Business Processes
- Introduction to Business Process Architecture
- Identifying and Analysing Process Customers and Gaps
- Challenging Legacy Business Rules
- Diagnosing Process Health
- Process Performance Analysis
- Identifying Process Enablers
Improving Business Processes Using Models
- Eliciting and Discovering Business Knowledge
- Identifying Improvement Opportunities using Process Models
- Moving from as-is to to-be Models
- Describing Improvements using Process Models
- Implementing Improved Processes
- Choosing the Right Modelling Tool
Permintaan Brosur penawaran Training
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