INTRODUCTION
This interactive Quality Assurance & Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations. Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.
This training seminar focuses upon the following themes:
- Quality Management as a fundamental business strategy
- Cultural Transformation for successful implementation of Quality Assurance and Control Best Practices
- Various Excellence Models
- The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
- The Importance of Leadership involvement in the Quality Management Process
PROGRAM OBJECTIVES
- Define the major benefits to the organization of Total Quality Management
- Understand the impact of leadership to support quality management systems
- Develop measuring and improvement processes for quality assurance and control
- Describe how TQM can be introduced into their work place
- Identify useful quality improvement techniques for continual improvement
WHO SHOULD ATTEND?
- Quality Assurance Managers
- Department Managers
- Team Supervisors
- Human Resource Managers
- Training Managers
- Customer Service Professionals
PROGRAM OUTLINE
Introduction to Quality Assurance and Control Techniques
- Course Overview and Learning Objectives
- Quality Assurance and Control Principles
- The Concept of Total Quality Management
- The Origin and Philosophy behind Total Quality Management
- Understanding Six Sigma Methodology
- Lean Principles
- Obstacles to implementing TQM
- Case Studies and Best Practices
- Traditional Management vs. Total Quality Management
Principles of Quality Assurance and Control
- The Core Principles in Achieving Total Quality Management
- Prevention Not Correction
- Customer-focused Quality
- Establishing a Vision, Mission and Policy
- Identifying Opportunities for Organizational Continuous Improvement
- Building Quality through Teamwork
- Team-building and Leadership Exercise
- Enhancing Verbal and Non-verbal Communication Effectiveness
Techniques for Quality Assurance and Control
- Process Improvement
- Benchmarking: A Point of Reference
- Cause and Effect
- Pareto Chart
- Control Charts
- Breakout Session: The Power of Brainstorming for the Best Ideas
- Methods that Stimulate Creative Thinking
- Measuring Results
- Cost of Quality
Implementing a Culture of Quality – The Role of Total Quality Management
- Putting Principles into Practice
- Leadership: Taking Ownership of the Quality Leadership Philosophy
- Total Quality Management as leadership principle
- Tips for Developing and Coaching Quality Leaders / Employees
- Implement a Business Strategy driven by your Customers
- Focusing on Continuous Improvement – The Role of Audit and Review
- “Top-down” Leadership Commitment and Involvement
- Barriers to TQM Organizational Culture Change
Benefits of Quality Assurance and Control – Improvement Activities for Your Organization
- Benefits of Implementing Total Quality Management “best practices”
- To the Customer – Improved Quality
- To the Employee – Increased Satisfaction
- To the Organization – Better Performance
- The Importance of Attitude and Professional Development
- Setting SMART Objectives for Continuous Improvement
- Practical Exercise: What is your Action Plan?
- Course Review and Feedback
Permintaan Brosur penawaran Training
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