INTRODUCTION
A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help participants develop an assertive and organized approach to develop participant’s communication, reporting, and writing skills. By the end of this course, participants will learn how to start reports, support them with needed information, and get back to them for furture references. Other business writing skills are also covered in this course.
PROGRAMME OBJECTIVES
- Enhancing interpersonal communication approaches
- Being able to manage office communications
- Developing an outstanding writing skills
- Keeping detailed records in office
- Taking clear meeting minutes
WHO SHOULD ATTEND?
- Secretaries
- Office managers
- Executive assistants
- Anyone who is responsible for the planning and organizing of an office environment
PROGRAM OUTLINE
- Effective business writing
- Writing instructions and process guides
- Getting hands on the information needed
- Various communication models
- The different levels of business communication
- Writing Skills from linguistic perspectives
- The essential skills for business writing
- The Methods of Gathering and organizing data
- Writing report blueprints and outlines
- Forming clear and organized reports
- The Types of business reports
- The basic elements of business reports
- The difference between informative reports and analytical reports
- The difference between informative reports and analytical reports
- Creative ways for Presenting Reports
- Different types of Business Letters
- Writing Business letters Effectively
- Business documentation
- Bookkeeping
- Filing systems
- Filling electronic or paper documents
- Naming records
- Reviewing and destroying records
- Other means of communication
- Minutes keeping
- Emails and correspondences
- Invitations
- Checking spelling and grammar
